Buyer Beware

Before you invest in a new floor, we ask that you consider the following:

• Be cautious of trades people that do not have showrooms (especially if they ask for a deposit up front). It is a fairly easy process to get a business going; however, a showroom shows the intention of wanting to build a business. We have seen many trades people buy a few tools, open a business, take a deposit and change their phone number the same day.
• Make sure the company you choose has liability insurance. Hardwood installation – like any construction process – has its potential hazards, so make sure you’re protected.
• Did you know if a tradesperson is injured while working at your home that it is your responsibility if they are not covered under the Workers Compensation Board (WCB)? You have a right to ask all companies or individuals who work at your home to provide a WCB clearance letter prior to commencing work.
• Suppliers that have 4 or 5 different hardwood flooring displays in their showroom are buying from distributors. This means, on average, a 25% markup to you, which is how the distributor profits.
• Choosing a company that buys direct and is an exclusive supplier for a manufacturer will give you better odds of a quality product. When a company is partnered with a manufacturer it demonstrates their trust in the supplier.
• Make sure the supplier you choose controls the entire process; you want to deal with one company. One company that will back the product, service, installation and warranty.
• Keep asking questions. If you are dealing with a specialist, they will be able to educate you to make an informed decision.
• Ask for references.